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Home » REVIEW: SugarHouse Online Sportsbook

REVIEW: SugarHouse Online Sportsbook

Jimmy Zalcman
SugarHouse Sportsbook

Ed. Note: SugarHouse Online Sportsbook is offering special sign-up bonuses exclusively to readers of the Odds Factory. CLICK HERE  to claim.

Overview

Based in Philadelphia, the SugarHouse Casino has been an early driver of the growth of online sports betting. They were one of the first online sportsbooks in New Jersey and were the very first to market in Pennsylvania and Indiana (where it’s known as BetRivers Indiana). By building a respected name for themselves in the casino world, SugarHouse was poised for growth when PASPA was overturned by the Supreme Court less than 2 years ago and they struck quickly.

Sugarhouse has wide variety of games to play, and has quickly gotten a great feel for what players in the United States like and don’t like.

PROSCONS
✅ Easy-to-reach $250 signup bonus⛔️ Shaky iOS interface
✅ Late night support⛔️ Only available in New Jersey, Pennsylvania, and Indiana
✅ Tiered Rewards Program⛔️ Simplistic design
✅ Tied to brick-and-mortar casinos
✅ Good odds and lines

Promos

SugarHouse’s sign-up bonuses will appeal to new and lower-stakes players. For starters, they offer a 100% matching bonus for your first deposit, starting at $10 and matching all the way up to $250. For example, if you deposit $100, your original $100 will be joined in your player account by $100 in bonus cash. Once you wager $100 in the sportsbook or casino (SugarHouse also offers online slots, among other games) that bonus cash is yours to keep.

This isn’t as large an incentive as other online sportsbooks offer to join, but it’s the easiest to actually lock in your bonus cash by a large margin. There are a few restrictions placed on the sign-up promo (players must claim the bonus within 30 days, and only prematch or live wagers of -200 or shorter count towards the match tally), but otherwise it’s easy money.

SugarHouse sportsbook also offers a refer-a-friend program that nets you $50 for each friend who signs up, up to 10 friends (who has more than that anyway?), and occasionally the casino will run additional promotions for followers of their social media accounts.

Finally, SugarHouse offers free membership into its loyalty rewards program, which offers 11 tiers of benefits. Known as iRush, the program is points-based; points are earned through a combination of real money wagered and the number of combinations for each sports wager.

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎⭐︎⭐︎

User Experience

Unfortunately, SugarHouse’s online offerings aren’t quite as sleekly designed as some of their competitors. It can feel a bit like browsing spreadsheet, which could take some of the fun out of it for new players. Alternately, more experienced players might prefer SugarHouse’s stripped down experience to the mobile game feel of DraftKings and the like.

Another place SugarHouse lags behind is their rickety iOS setup. While their Android app gives players a full betting experience, on iOS you can’t bet in-app — meaning you’re redirected to their mobile site, which is slower and less reliable than a full-service app would be. This is apparently due to a recent change in Apple’s App Store rules and should be fixed at some point, but for now it’s less-than-perfect.

That said, betting with SugarHouse is still mostly bug-free so it’s down to user preference what they prefer in their betting app.

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎

Payment Methods

As one of the most recent additions to the online betting space, SugarHouse is still working out all its deposit options. However, they’re already offering a solid variety of choices:

  • Visa and Mastercard (credit and debit)
  • Paypal
  • Bank transfer
  • Bricks and Mortar casinos (Pittsburgh and Philadelphia)
  • PayNearMe outlets throughout Pennsylvania

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎⭐︎

Sports

SugarHouse offers a mostly traditional array of events on which to wager:

  • Baseball
  • Football
  • Basketball
  • Hockey
  • NCAA
  • EuroLeague
  • Racing
  • Tennis

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎⭐︎⭐︎

Wagers

They also have fairly standard wagering options, with good in-game updates:

  • Straight Win/Loss
  • Moneyline
  • Totals
  • Teasers
  • Parlays
  • Futures
  • In-game

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎⭐︎⭐︎

Customer Service

SugarHouse offers e-mail or Live Chat support between 9:30 AM and 2 AM EST. That’s an hour less per day than DraftKings or PointsBet, but SugarHouse is the only one of the three to run support hours after midnight.

ODDS FACTORY RATING: ⭐︎⭐︎⭐︎⭐︎